LOOK Dine-In Cinemas FAQ

LOOK EXPERIENCE

What’s the difference between LOOK and other movie theaters?

LOOK is a dine-in cinema from the team who created it. Expect uninterrupted movies, great food and cocktails in an immersive environment. Order a charcuterie board, sushi, or a deluxe shake piled high with treats. For the full LOOK experience, place your orders on our kiosks before the show to have your food and beverages delivered straight to your seat. 

How does LOOK work?

Purchase tickets online ahead of time to ensure you reserve the best seats in the house. We encourage guests to arrive 30 minutes prior to showtime to order food and beverage from the kiosks in our lobby and enjoy a cocktail or non-alcoholic beverage in our lobby. On the way to your auditorium, check in with our ticket taker and our team will know to start preparing your order. Our team provides ninja service and will deliver your order to your seat for the perfect uninterrupted viewing experience. Sit back, relax, and enjoy your show!


Showtimes & Hours of Operation

When does LOOK publish movie listings and show times?

Movie listings and show times are posted every Tuesday evening for the upcoming weekend through the following Thursday. Some films have advance ticketing available for purchase up to several weeks in advance of the movie opening. You can navigate to our Movies page by seeing which films are available for purchase. Sometimes, Federal Holidays may delay a schedule from being posted. Movie titles and show times are subject to change. We recommend visiting our website for the most accurate show time information.

What time does LOOK open?

Hours and days of operation vary by location. The box office opens 30 minutes before the first scheduled movie of the day and closes 15 minutes after the start of the last scheduled showtime.

 

Ticketing Support

How do I purchase tickets?

Order tickets online or on our lobby kiosks. Be sure to check the location and date before finalizing ticket purchases. When purchasing tickets online you will receive a confirmation number that will be displayed at the end of your order. You will also a copy of the confirmation in your email. Please show our ticket hosts a copy of your confirmation on your way to your movie.

I have not received a confirmation email, what should I do?

Undeliverable email confirmations to our guests can occur from time-to-time for a host of reasons. Please check your junk folder as your first step. If you did not receive an email confirmation, please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

An error occurred during my transaction, what should I do?

In the event that you are experiencing an issue online, LOOK recommends clearing your cache and browser history before attempting your purchase again. If you received an error message during your transaction, it is unlikely you were charged. Your bank may authorize funds which may appear as a temporary charge but should not post to your account. Please note: the seats you selected may appear as sold. Our ticketing system will hold seats for approx. 12 minutes before they are available again for purchase. For additional questions please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

My card keeps declining, what should I do?

As a continual effort to provide our guests with a safe and secure payment platform, we require address verification for all transactions processed online. More often than not, the billing information is incorrect causing a decline in our system. Please make sure your zip code matches the credit or debit card being used. Please note: the seats you selected may appear as sold. Our ticketing system will hold seats for approx. 12 minutes before they are available again for purchase. For additional questions please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

I have multiple charges on my card from a ticket purchase, what should I do?

More often than not, if multiple charges are present on your statement, it is likely they are pending charges. Pending charges will occur for every attempted transaction made by the consumer. Your bank may authorize a pending charge which unfortunately we cannot remove nor can we call in on your behalf as the credit card companies will not share account information with non-account holders such as the merchant. This charge should drop off your account within 2-5 business days. In the event multiple charges do post to your account, please contact the location via the Contact Us page. We will return your inquiry as soon as possible. We will investigate into the situation and resolve the situation to the best of our ability.

How do I refund my tickets?

Tickets purchased on lookcinemas.com may only be refunded in-person at the box office up to 1 hour prior to the listed show time. Please provide the same method of payment that was used to purchase the initial online order.  Currently, we do not offer refunds through our website. Tickets purchased using third party services such as Fandango, ATOM Tickets, and MovieTicket.com can be exchanged for another movie at the box office up to 1 hour prior to show time. No refunds are available for tickets purchased through third party services. Online booking fees are non-refundable.

Can I change my online order after purchase?

Ticket orders may be changed at the box office up to 1 hour prior to the listed showtime. Currently, we do not offer online changes. If you would like to change seats, show times, movie, or location, please come to the box office up to 1 hour prior to the listed showtime to make changes.

I missed my movie, may I get a refund?

Unfortunately, if you were unable to refund your tickets 1 hour prior to the listed showtime, you will not receive your funds back. When you purchase and reserve your seats online, LOOK removes these seats so that guests may not purchase them. LOOK is unable to resell the tickets in the event you do not attend your chosen show time. In the event a show is cancelled, or the theater is unable to honor your tickets, you will be entitled to a ticket exchange. Please contact the location via the Contact Us page with further questions. We will return your inquiry as soon as possible.

Why do you charge a booking fee online?

To guarantee you are able to reserve your seats and do not get sold out, we offer the convenience of purchasing tickets online. To ensure we are able to maintain this service, we charge a small fee per ticket. The charge per ticket is displayed on the review order page.

What is your age policy?

No children age five or under will be admitted to any R-rated feature.

What are the MPAA film ratings?

For more information, please visit mpaa.org. What each rating means:
(G) GENERAL AUDIENCES. All Ages Admitted. A G-rated motion picture contains nothing in theme, language, nudity, sex, violence or other matters that, in the view of the Rating Board, would offend parents whose younger children view the motion picture.
(PG) PARENTAL GUIDANCE SUGGESTED. Some Material May Not Be Suitable For Children. A PG-rated motion picture should be investigated by parents before they let their younger children attend. The PG rating indicates, in the view of the Rating Board, that parents may consider some material unsuitable for their children, and parents should make that decision.
(PG-13) PARENTS STRONGLY CAUTIONED. Some Material May Be Inappropriate For Children Under 13. A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them.
(R) RESTRICTED. Children Under 17 Require Accompanying Parent or Adult Guardian. An R-rated motion picture, in the view of the Rating Board, contains some adult material. An R-rated motion picture may include adult themes, adult activity, hard language, intense or persistent violence, sexually-oriented nudity, drug abuse or other elements, so that parents are counseled to take this rating very seriously. Children under 17 are not allowed to attend R-rated motion pictures unaccompanied by a parent or adult guardian. Generally, it is not appropriate for parents to bring their young children with them to R-rated motion pictures.
(NC-17) NO ONE UNDER AGE 17 ADMITTED. An NC-17 rated motion picture is one that, in the view of the Rating Board, most parents would consider patently too adult for their children 17 and under. No children will be admitted. NC-17 does not mean "obscene" or "pornographic" in the common or legal meaning of those words, and should not be construed as a negative judgment in any sense. The rating simply signals that the content is appropriate only for an adult audience.
 

In-Theater Support

How do I resolve a billing discrepancy?

Please contact the location via the Contact Us page. Let us know the date of your visit, the amount in question, the last four digits on the card, and any additional information that will help resolve the charge. A manager will respond within 24 hours of receipt.

Is there a lost and found?

Please contact the location via the Contact Us page. Let us know the date of your visit and where you may have lost the item. A manager will return inquiry within 24 hours of receipt. LOOK is not responsible for lost or stolen items.
 

ADA Compliance
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