FAQs

We believe in the full dine-in cinema experience, so we've curated a complete food, beverage and cocktail menu to complement your experience. For the health and safety of our guests, LOOK Dine-in Cinemas does not allow outside food or drinks including refillable personal water bottles or drink containers. Our staff will kindly ask you to dispose of any outside food or beverages.

Movie listings and show times are posted every Tuesday evening for the upcoming weekend through the following Thursday. Some films have advance ticketing available for purchase up to several weeks in advance of the movie opening. You can navigate to our Movies page by seeing which films are available for purchase. Sometimes, Federal Holidays may delay a schedule from being posted. Movie titles and show times are subject to change. We recommend visiting our website for the most accurate show time information.

Hours and days of operation vary by location. The box office opens 30 minutes before the first scheduled movie of the day and closes 15 minutes after the start of the last scheduled showtime.

Order tickets online or on our lobby kiosks. Be sure to check the location and date before finalizing ticket purchases. When purchasing tickets online you will receive a confirmation number that will be displayed at the end of your order. You will also a copy of the confirmation in your email. Please show our ticket hosts a copy of your confirmation on your way to your movie.

Undeliverable email confirmations to our guests can occur from time-to-time for a host of reasons. Please check your junk folder as your first step. If you did not receive an email confirmation, please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

In the event that you are experiencing an issue online, LOOK recommends clearing your cache and browser history before attempting your purchase again. If you received an error message during your transaction, it is unlikely you were charged. Your bank may authorize funds which may appear as a temporary charge but should not post to your account. Please note: the seats you selected may appear as sold. Our ticketing system will hold seats for approx. 12 minutes before they are available again for purchase. For additional questions please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

Undeliverable email confirmations to our guests can occur from time-to-time for a host of reasons. Please check your junk folder as your first step. If you did not receive an email confirmation, please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

In the event that you are experiencing an issue online, LOOK recommends clearing your cache and browser history before attempting your purchase again. If you received an error message during your transaction, it is unlikely you were charged. Your bank may authorize funds which may appear as a temporary charge but should not post to your account. Please note: the seats you selected may appear as sold. Our ticketing system will hold seats for approx. 12 minutes before they are available again for purchase. For additional questions please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

As a continual effort to provide our guests with a safe and secure payment platform, we require address verification for all transactions processed online. More often than not, the billing information is incorrect causing a decline in our system. Please make sure your zip code matches the credit or debit card being used. Please note: the seats you selected may appear as sold. Our ticketing system will hold seats for approx. 12 minutes before they are available again for purchase. For additional questions please contact the location via the Contact Us page. We will return your inquiry as soon as possible.

More often than not, if multiple charges are present on your statement, it is likely they are pending charges. Pending charges will occur for every attempted transaction made by the consumer. Your bank may authorize a pending charge which unfortunately we cannot remove nor can we call in on your behalf as the credit card companies will not share account information with non-account holders such as the merchant. This charge should drop off your account within 2-5 business days. In the event multiple charges do post to your account, please contact the location via the Contact Us page. We will return your inquiry as soon as possible. We will investigate into the situation and resolve the situation to the best of our ability.

ickets purchased on lookcinemas.com may only be refunded online up to 1 hour prior to the listed show time. Please utilize the refund link found at the bottom of your email confirmation. Tickets purchased using third party services such as Fandango, ATOM Tickets, and MovieTicket.com can be exchanged for another movie at the box office up to 1 hour prior to show time. No refunds are available for tickets purchased through third party services. Online booking fees are non-refundable.

Ticket orders may be changed at the box office up to 1 hour prior to the listed showtime. Currently, we do not offer online changes. If you would like to change seats, show times, movie, or location, please come to the box office up to 1 hour prior to the listed showtime to make changes.

Unfortunately, if you were unable to refund your tickets 1 hour prior to the listed showtime, you will not receive your funds back. When you purchase and reserve your seats online, LOOK removes these seats so that guests may not purchase them. LOOK is unable to resell the tickets in the event you do not attend your chosen show time. In the event a show is cancelled, or the theater is unable to honor your tickets, you will be entitled to a ticket exchange. Please contact the location via the Contact Us page with further questions. We will return your inquiry as soon as possible.

To guarantee you are able to reserve your seats and do not get sold out, we offer the convenience of purchasing tickets online. To ensure we are able to maintain this service, we charge a small fee per ticket. The charge per ticket is displayed on the review order page.

No children age five or under will be admitted to any R-rated feature.

Discount Tuesdays pricing may not be offered on select holidays if they fall on a Tuesday.

Please contact the location via the Contact Us page. Let us know the date of your visit, the amount in question, the last four digits on the card, and any additional information that will help resolve the charge. A manager will respond within 24 hours of receipt.

Please contact the location via the Contact Us page. Let us know the date of your visit and where you may have lost the item. A manager will return inquiry within 24 hours of receipt. LOOK is not responsible for lost or stolen items.