If your question isn't answered here, please contact us.
Q. How can I purchase movie tickets?
A. Tickets can be purchased online or at the theatre. For online purchases, visit the Movie Showtimes section of our website to reserve your seats. To pick up your movie tickets present the credit card used for your purchase to the box office, concession stand or automated ticket kiosk before your showtime. Movie tickets can also be purchased at the box office and through the automated ticket kiosks in the theatre lobby.
Q. Can I exchange tickets or get a refund for unused tickets?
A. Movie tickets may be exchanged at the theatre box office as long as seats are available. Refunds before scheduled showtime are processed in person at the theatre box office. No refunds will be made after scheduled movie showtime. Service fees are non-refundable.
Q. What is the pricing for each experience?
A. Ticket prices vary by showtime and theatre experience. First LOOK is the first show of the day before 12PM in The Living Rooms, Evolution and The Lofts. Not valid for midnight shows. Exclusions apply. A $3 upcharge applies to all 3D shows.
Q. How does reserved seating work?
A. When you buy a movie ticket to a LOOK Cinemas theatre, whether online, at the box office or at the automated ticket kiosks in the theatre lobby, you will be given the opportunity to select your seat. Your seat number will be printed on your ticket.
Q. When are movie showtimes available?
A. Most weeks, the films and showtimes will be released on Wednesday morning for the following seven day period.
Q. What is your policy on costumes?
A. In order to insure a safe and comfortable environment for all our guests, LOOK Cinemas does not admit any person wearing any costume that includes any mask, helmet or make-up that conceals the head or face; any person wearing any military or law enforcement costume; any person wearing a costume that includes any type of weapon.
Thank you for your support in insuring that all LOOK Cinemas guests enjoy a safe and comfortable experience at our theatre. We reserve the right to reject the wearing of any type of costume, whether or not specifically mentioned herein, that we believe will cause any discomfort to LOOK Cinemas guests or employees.
Q. Who qualifies for children and senior rates?
A. Children 11 years and younger and seniors 65 and older receive discounted admission to the Living Rooms, The Lofts and Evolution auditoriums.
Q. I have a guest pass - what are the restrictions?
A. Passes may be subject to film company restrictions. If you have questions about a specific film and the use of a guest pass, please see theatre management. For 3D, Evolution, LOOK & Dine and The Lofts see the box office for upgrade surcharges to use your pass for these experiences.
Q. Are children allowed in The Lofts?
A. Children are allowed in The Lofts before 6pm. After 6pm, The Lofts is restricted to 21 and over.
Q. Do you sell gift cards?
A. We do! Please visit the box office to purchase your gift card.
Q. Where do I submit a donation request?
A. If you are requesting a donation from LOOK Cinemas, please read our donation guidelines. Please do not call to check on the status of a donation. Incomplete applications will not be processed.
Q. What is Sensory Sensitive Cinema?
A. LOOK Cinemas' series, Sensory Sensitive Cinema, allows families to enjoy a sensory friendly movie environment. The films will screen on Saturday mornings so families can enter and exit before the usual weekend crowds. Light and sound levels will be adjusted to a degree comfortable for those with sensory sensitivity. Kids are welcome to move about the theatre and watch the movie in the way that makes them most comfortable.
Q. What is your policy regarding Service Animals, Comfort Animals and Pets?
A: LOOK Cinemas Policy regarding Service Animals, Comfort Animals and Pets:
The American Disabilities Act requires businesses open to the public to allow Service Animals in and around its premises wherever its guests are allowed with certain restrictions.
Service Animals are defined as ones that, “…have been individually trained to do work on perform tasks for an individual with a disability. The task(s) performed must be directly related to the disability.”
Emotional support, therapy, comfort, or companion animals that have not been individually trained to do work or perform a task for an individual with a disability is not a Service Animal under the ADA and shall not be permitted inside LOOK Cinemas or Ivy Kitchen.
In order for qualified Service Animals to be permitted within our facilities, they must:
- Qualify as a Service Animal, not a Comfort Animal or pet as defined by the ADA regulations.
- Be “Under the Control” of the handler. “The Service Animal must be harnessed, leashed, or tethered while in public places unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices…” and “…Under control also means the animal may not bark repeatedly….” If a Service Animal is disruptive on our premises and the handler does take effective action to control it, we will ask the guest to remove the animal from our premises.
- While Service Animals are in the facility, they may not be on any seating or table tops.
To determine if an animal qualifies as a Service Animal under the ADA, employees of LOOK are permitted to ask the following questions:
- Is the dog a Service Animal required because of a disability?
- What work or task has the dog been trained to perform?
A person that represents an animal to be a Service Animal that is not, may be guilty of a misdemeanor and may be subject to fines and or other penalties under Texas law.
For more information regarding ADA Requirements for Service Animals we suggest you read the most recent Frequently Asked Questions about Service Animals and the ADA which can be found at https://www.ada.gov/regs2010/service_animal_qa.html.